GenWatt
Service Level Agreements
Maintenance Contracts & Priority Service
Our Service Level Agreements (SLAs) provide businesses with guaranteed response times, scheduled maintenance, and priority service. Choose from our tiered plans to ensure your power equipment receives the attention it needs to operate reliably and efficiently.
Basic SLA
Scheduled maintenance with 24-hour response time for non-emergency issues
Premium SLA
Priority service with 8-hour response time and quarterly inspections
Enterprise SLA
24/7 emergency response, monthly inspections, and guaranteed uptime